Account Credit Wallet: Top Up, Apply, and Request a Refund
Use standing wallet credit for renewals — including plan-change unused time after the processing fee. Portal shows balance, top-up, apply, and refund request.
Updated · 6 min read
Standing credit on Portal Billing
DevGuard includes an Account credit wallet on Portal Billing. You top up prepaid credit that stays on your developer account and can cover subscription renewals and open invoices. It is separate from the unused-time credit you see when you change plan.
Sign in at portal.devguard.uk, open Billing, and find Account credit wallet. The balance, recent ledger lines, Top up wallet, Apply to billing now, and Request wallet refund controls are all on that card.
Top up and auto-apply
Choose a top-up amount and confirm. Stripe Checkout collects payment and credits your wallet ledger when the payment succeeds. Sandbox organisations use test Stripe only so live cards are never charged in a billing sandbox.
When wallet balance is greater than zero, DevGuard applies credit toward renewals and open invoices automatically. If something did not pick up the balance yet, use Apply to billing now to push standing credit onto your Stripe customer balance so the next invoice can use it.
- Open Portal → Billing → Account credit wallet.
- Enter a top-up amount (minimum applies in Portal) and confirm Top up wallet.
- Leave auto-apply on for renewals, or use Apply to billing now if you need an immediate push.
Cash wallet refunds use a processing fee
Request wallet refund opens a billing refund request of type wallet. The team reviews it — it is not an instant automatic payout. Approved cash refunds use the same processing-fee framing as other DevGuard money-back previews.
Eligible wallet cents form the base. If that top-up used a coupon or promotional discount, the refund base is 50% of the eligible wallet amount. Without a promo on that top-up, the base is 100%. DevGuard then applies the standard processing fee (default 8%) and shows the payout and fee retained. There is no hosting-period proration on wallet refunds — unused calendar days on a subscription plan are not subtracted here.
The fee is a platform processing fee, not government tax, VAT, or Stripe Tax.
- Eligible wallet balance: standing credit selected for refund.
- Coupon rule: 50% of eligible cents when that top-up used a promo.
- Processing fee: default 8% on the wallet base after the coupon rule.
- No period proration: wallet refunds do not haircut by remaining hosting days.
Wallet vs plan-change unused credit
Plan-change unused credit is estimated when you upgrade or downgrade immediately. After the promo 50% rule (when applicable) and the processing fee, that amount credits your Account credit wallet (ledger plan_change_credit) and auto-applies to renewals and open invoices — separate from a manual top-up.
For self-serve plan switches, read https://devguard.uk/blog/change-plan-unused-credit. Top up the wallet anytime when you want prepaid credit beyond plan-change unused time, or when you need a wallet cash refund request.
Use the wallet in a few steps
Keep the Billing page open while you top up or request a refund so the balance stays in view. Confirm only when the amount and refund preview match what you expect.
For billing questions outside self-serve wallet and plan-change flows, use the public Support page at https://devguard.uk/support or your Portal Billing screen. Product documentation and this guide never treat the processing fee as tax.
- CTA: https://portal.devguard.uk/billing
- Help: https://devguard.uk/support
- Default processing fee: 8% after the wallet coupon rule; no period proration.